The public sector client is looking to recruit a Service Transition Manager for a 6 month temporary contract, which enables you to work remotely, however you will be required to travel to Shanon Court in Liverpool as and when requested, therefore this assignment would suit someone who is local to the area.

About the Client: DBS are have undertaken a large-scale project to enact the above contract and service provision change, this was run as a large program and impacted across many areas including IT Service Management (ITSM). ITSM will change the way it operates including designing, building and then running a Service Integration and Management (SIaM) model, this will require some specialist skills in the short term to help us go through those phases and agree the enduring operating model to which permanent civil servants can then be appointed, the on-boarding process for those resources has already started but there is some shortfall which is driving this requirement for CCL resource on an interim basis.
I have an opportunity to re-engage a previous contractor who already has extensive knowledge and experience of both the DBS, the program, and ITSM. The individual was considered to be a high performer and trusted and valued member of the team and as such would deliver great value to the project.

Please Note: This assignment sits inside IR35.

About the Rates of Pay:  Please note: The higher pay rate advertised in our job advert/s will always be the highest Ltd or Umbrella Company pay rate that the client is willing to pay up to and the lower pay rate advertised in our job advert/s will always be the highest PAYE pay rate, that the client is willing to pay up to, unless otherwise specified. If the PAYE rate is not indicated in the job advert then please contact us for confirmation of the PAYE daily pay rate.

Role Specific Skills:
• Five Years or more working within the IT Service Management arena
• Minimum ITIL Foundation certified.
• Good User knowledge of ITSM Toolsets, ServiceNow knowledge ideal.
• An excellent knowledge around current technologies and their interoperability’s. Any experience around an Oracle environment would be considered favourably.
• Experience of IT environments that have been involved in large transition programs.

Take the lead in ensuring that all aspects of service transition projects are driven through to delivery; Design, implement _ maintain robust transition plan(s) taking into consideration any business activities required to integrate new services into the ‘business as usual’ environment; Engage with all suppliers as required to complete production and approval of all service transition documentation; Determine the readiness levels of the department and exiting incoming suppliers and business users with regard to upcoming changes; Uncover readiness gaps and own action plans to close the gaps prior to go-live; Assess risks inherent in proposed transitions, to ensure any potential scheduling and performance issues have minimum impact on provision of other services; Ensure all relevant department functions are fully engaged in the process and committed to supply resources to complete the transition plan; First point of escalation for any issues or problems raised by the suppliers or business; Arbitrate in situations of conflict; Seek out and tackle issues that will prevent the delivery of business benefits linked to service transition.

Your Key tasks and Deliverables will Include:

• Define and detail all ITSM functional processes and knowledge article production
• Planning support for IT service management tools and processes, working with designers to build changes and enhancements as needed
• Acting as an adviser to business and IT personnel on IT Service management matters, including SIAM and service delivery ITIL best practice.
• Contribute and assist with the design of a SIAM transformation strategy and plan for DBS moving from ITSM ITIL to an intelligent client led SIAM function.
• Leads investigative work into opportunities in existing IT processes, driving the collection of information and creation of recommendations for improvements.
• Setting direction and providing a framework through which improvement objectives can be delivered
• Has an in-depth Understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in project or programme activities. Designing the CSI register and associated activities
• Ability to produce roadmaps and vision statements. Can focus on outcomes rather than solutions and activities.
• Defining and creating reports on progress
• Provide update report on a weekly basis or as agreed with the Head of Service
• Working closely with our managed outsource service provider to transfer knowledge and capability to identified DBS resources in order to own and manage the SIAM in house by end 2021

• Understanding and experience of SIAM models.
• Understanding of Public Sector IT environments.