Senior Service Designer
SW1 0EU
Job Number
41332
Posted
21st Jun 2021 : 3:59 pm
Job Status
Live
Job Type
Temporary
Duration
6 Months
Pay Type
Inside IR35
Pay Rate
Between £500.00 - £600.00
Payment Method
Daily
Contact
Surita Dadral
Contact details
0203 356 4949, admin@121.uk.com
Job Description
The public sector client is looking to recruit a Senior Service Designer for a 6 month temporary contract for 6 month, which is enables the successful candidate to work remote.
The Senior Service Designer will support the development and execution of user-led service design across a range of products and services. They will help users complete their goals across a variety of outlets including policy or health systems. Experienced in user-centred design, they will be able to advocate for the most effective channels for each challenge. They will help teams ensure the user is at the heart of what we do and support effective delivery.
Please Note: This assignment sits inside IR35.
About the Rates of Pay: Please note: The higher pay rate advertised in our job advert/s will always be the highest Ltd or Umbrella Company pay rate that the client is willing to pay up to and the lower pay rate advertised in our job advert/s will always be the highest PAYE pay rate, that the client is willing to pay up to, unless otherwise specified. If the PAYE rate is not indicated in the job advert then please contact us for confirmation of the PAYE daily pay rate.
Essential Skills & Experience
Who you are:
We’re interested in people with skills in:
? Connecting insights and information drawn from research into an inspirational and useful foundation for design, including service opportunities and design principles.
Making complex language and processes easy to understand
Creating lightweight prototypes of ideas and concepts which move the team toward solving a common outcome for users
Applying strategic and effective thinking to design which balance user needs, stakeholder goals and provide services in the appropriate format
Building relationships with stakeholders to understand their goals and working with them to improve user journeys and the overall experience
Managing multiple projects and adapting to changing priorities and deadlines
Providing feedback to and mentoring others to make sure they’re delivering quality work
Experience Required:
• Significant experience of service design within either a government, health or social care setting
• Experience of Government Digital Service methodologies
• Experience of working within constraints and the ability to identify challenge where required.
• Knowledge of best practices in service design.
• Confident communicator: able to persuade, negotiate, influence and collaborate
• Good time management and the ability to work without supervision
• Ability to get to the heart of an issue, demonstrating expert knowledge in an applied setting
Key Tasks & Deliverables
What You’ll Do:
• Identify and build strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve user-centred design and delivery
• Lead a talented, multi¬disciplinary team through each stage of the design process to design user focused and successful services.
• Use service design methodologies to co-design new solutions
• Uncover and articulate insights helping the team read between the lines and discover latent needs
• Create an environment that encourages the sharing of knowledge and best practice between members of the community
• Role model the use of qualitative and quantitative insights to make robust evidence-based and user-centric design decisions
• Provide leadership, defining “what good looks like” and best practice
• Review and provide direction on the work of other service designers