The public sector client is looking to recruit a Senior Service Designer to work on a short term assignment, which is likely to extend thereafter, but is initially up until the end of the financial year (March 2022).

The Senior Service Designer will support the development and execution of user-led service design across a range of products and services. They will help users complete their goals across a variety of outlets including policy or health systems. Experienced in user-centred design, they will be able to advocate for the most effective channels for each challenge. They will help teams ensure the user is at the heart of what we do and support effective delivery.

As a Senior Service Designer, you’ll be expected to ensure quality, innovation and creativity in how we approach all aspects of service design as part of product delivery. As an experienced practitioner, you’ll also identify and bring inspiration and best practices from the service design community to shape and improve how we work.

You’ll have relevant experience in:

Service design within either a government, health or social care setting
Government Digital Service methodologies
Working within constraints and the ability to identify challenge where required.
Best practices in service design.
Being a confident communicator: able to persuade, negotiate, influence and collaborate
Good time management and the ability to work without supervision
Getting to the heart of an issue, demonstrating expert knowledge in an applied setting
Connecting insights and information drawn from research into an inspirational and useful foundation for design, including service opportunities and design principles.
Making complex language and processes easy to understand
Creating lightweight prototypes of ideas and concepts which move the team toward solving a common outcome for users
Applying strategic and effective thinking to design which balance user needs, stakeholder goals and provide services in the appropriate format
Building relationships with stakeholders to understand their goals and working with them to improve user journeys and the overall experience
Managing multiple projects and adapting to changing priorities and deadlines

As a Senior Service Designer your main responsibilities would be:
Identifying and building strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve user-centred design and delivery
Work in a a talented, multi¬disciplinary team through each stage of the design process to design user focused and successful services.
Use service design methodologies to collaborate on designing new solutions
Uncovering and articulating insights helping the team read between the lines and discover latent needs
Creating an environment that encourages the sharing of knowledge and best practice between members of the community
Role model and work closely with User Research colleagues on the use of qualitative and quantitative insights to make robust evidence-based and user-centric design decisions?
Providing leadership, defining “what good looks like” and best practice
Reviewing and providing direction on the work of other service designers
Managing relationships between your team and others to ensure consistency and share good practice

The successful candidate will have a valid DBS or be willing to apply for one on CV submission or when a job offer has been made and accepted. This assignment sits inside IR35.

About the Rates of Pay:  Please note: The higher pay rate advertised in our job advert/s will always be the highest Ltd or Umbrella Company pay rate that the client is willing to pay up to and the lower pay rate advertised in our job advert/s will always be the highest PAYE pay rate, that the client is willing to pay up to, unless otherwise specified. If the PAYE rate is not indicated in the job advert then please contact us for confirmation of the PAYE daily pay rate.