The public sector client is looking to recruit a Programme Support Officer for a 6 month temporary contract, which will possibly extend thereafter. This is a remote working assignment.

An experienced Programme Support Officer is required by the programme and they need to be proactive and diligent. The role will provide essential support to the Strategic area of the programme across some key projects that are underway as well as being part of a cross-cutting programme management team.

Knowledge
Essential
• Awareness of task management, workflow or collaboration tools.
• Awareness of project and programme management frameworks and practices, such as; risk management, planning, and benefits tracking.
• Awareness of product management and its role in delivering products and services.
• Awareness of user centred design approaches and relevant methodologies.
• Awareness of the Agile manifesto and agile principles, and how they can be used to help deliver products and services.
• Awareness of continuous improvement, and the importance of reducing waste and inefficiency.

Desirable
• Awareness of NHS and national development and policy initiatives.
• Awareness of health service terminology and information requirements.
• Knowledge of GDS Service Standards.
• Knowledge of accessibility standards (W3C).
• Knowledge of key concepts for agile development: agile lifecycles the mechanics of scrums, sprints and Kanban.
• Knowledge of how the principles of continuous improvement can be applied in practice, and an understanding of how continuous improvement methodologies such as Lean Six Sigma can be applied.
• Knowledge of management topics such as: leadership and change management, organisational development, managing multidisciplinary teams etc.
• Knowledge of design and/or development techniques for digital services – including methodologies (design & user research) / platforms (web, iOS, Chrome) / tools/ environments / languages/ technologies.
• Awareness of various software development lifecycles such as waterfall and agile.

Essential
Presenting & Communicating Information
• Ability to communicate complex business sensitive information which requires agreement or co-operation from internal and external stakeholders, using persuasive, motivational, negotiating and training skills as required.
• Experience of presenting complex, sensitive or contentious information to large groups internally and externally.
• Experience of utilising a broad range of communication techniques, to understand stakeholder needs and own and deal with enquiries, requests and complaints to ensure resolution.
• Ability to create a shared understanding and purpose, both internally and externally to the delivery teams and to those impacted by expected changes.
• Experience in leading workshops, meetings, and events with a variety of audiences.

Planning & Organising
• Substantial experience supporting and working in delivery teams across multiple stages in the delivery lifecycle.
• Strong administrative skills, with experience supporting complex administration support functions and teams within a change environment, e.g. external and government assurance and review meetings.
• Strong organisational and delivery management skills, including ability to handle multiple, potentially conflicting, delivery objectives simultaneously.
• Experience of tracking work against delivery plans, reviewing progress against milestones and targets, taking steps to resolve impediments to progress.

The successful candidate will have a valid DBS or be willing to apply for one on CV submission or when a job offer has been made and accepted. This assignment sits inside IR35.

About the Rates of Pay: The higher pay rate advertised in our job advert/s will always be the highest Ltd or Umbrella Company pay rate that the client is willing to pay up to and the lower pay rate advertised in our job advert/s will always be the highest PAYE pay rate, that the client is willing to pay up to, unless otherwise specified. If the PAYE rate is not indicated in the job advert then please contact us for confirmation of the PAYE daily pay rate.