The public sector client is looking to recruit a Senior Service Interaction Designer to work on a 12 month temporary contract based in Leeds, which enables you to work 3 days remotely and 2 days at the office. The successful candidate will ideally have a valid SC Clearance, however, the client is willing to consider applications from candidates without the higher level of security clearance but you must be eligible to have an SC Clearance sponsored by the client. You must also be prepared to apply for a Basic DBS to start work on the assignment until the clearance is processed.

Essential Skills

·At least 2 to 3 years experience as a service designer or systems thinker.

·Experience solving design and research challenges through collaboration and user participation.

·The ability to translate research insight into opportunities and solutions for service users via the application of design research methods e.g. user journeys, services mapping, prototyping etc.

·Ability to develop hands on interaction design solutions for the products that enable the service

·A diverse set of methods & tools that allow you to illustrate the opportunities to improve specific service components and touch-points.

·Appreciation for and demonstrated ability to connect design solutions to pragmatic implementation

·A belief that a focus on people is fundamental in creating inclusive policies, products and services for social impact.

·Have a design-related degree or experience on a product, interaction or UX design role.

·Define elements – layout, design patterns, controls and actions

·Have demonstrable experience of collaborating on designs with a software engineer

·Have demonstrable experience of working in technical teams in complex environments

Desirable: Ideally you’ll also:

·Have experience of working directly with front-end code to update prototypes – skills in HTML, CSS and java script aren’t essential, but all our designers learn the basics

·Be able to write for user interfaces

As a Senior Service/Interaction Designer you will:

·Analyze­ failure within services and identify root causes for that failure

·Identify opportunities for cost reduction and improvement within an existing service

·Understand user needs and identify where separate interactions with government should act as one service that meet that need

·Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the new service – both digital and process based

·Specialise in designing interactions and interfaces for digital services

·Work on all levels of the service, from high-level flows and journeys to the fine detail of individual parts

·Work with different types of content and user-led interactions

·Work across digital and non-digital channels

·Understand the technical side of design

General Responsibilities

·Understand user needs and design services that meet them

·Support discussions at a senior departmental level

·Design user-centred solutions and transaction flows

·Support in a Interaction Design capacity when needed

·Create and rapidly iterate prototypes to help the wider team learn about user needs for different scenarios or tasks

·Work with product owners, other designers, user researchers, business analysts and front-end developers to turn concepts into user-centred services

·Make sure the design of services is consistent internally and with the rest of GOV.UK

·Take responsibility for creating and keeping up a positive and collaborative working environment

·Help promote best practice

·Share your specialist knowledge and experience with others in the team

·Share work and ideas inside and outside the department for example by representing the DWP Digital design community at events

·Contribute to building a digital culture in the Department

·Play an active part in the department’s Product Design community

The successful candidate will have a valid DBS or be willing to apply for one on CV submission or when a job offer has been made and accepted. This assignment sits inside IR35.

About the Rates of Pay:  Please note: The higher pay rate advertised in our job advert/s will always be the highest Ltd or Umbrella Company pay rate that the client is willing to pay up to and the lower pay rate advertised in our job advert/s will always be the highest PAYE pay rate, that the client is willing to pay up to, unless otherwise specified. If the PAYE rate is not indicated in the job advert then please contact us for confirmation of the PAYE daily pay rate.