The public sector client is looking to recruit a Lead Service Designer for a 6 month temporary contract, which is a home based, with occasional travel to the HQ in London. The successful candidate will have a valid Sc Clearance. Please Note; This assignment sits inside IR35.

The Service Design Lead will support the development and execution of user-led service design across a range of products and services. They will help users complete their goals across a variety of outlets including policy or health systems. Experienced in user-cantered design, they advocate for the most effective channels for each challenge. They will help teams ensure the user is at the heart of what we do and support effective delivery.

As Service Design Lead you’ll be expected to ensure quality, innovation and creativity in how we approach all aspects of service design as part of product delivery. As an experienced practitioner, you’ll also identify and bring inspiration and best practices from the service design community to shape and improve how we work. This is a leadership role, you should be an expert practitioner who influences and mentors others.

Who you are
We’re interested in people with skills in:
• Creating and improving design patterns and services, from a user-centred perspective
• Iterating products and services from an MVP to a fully rounded and accessible offering
• Building relationships with stakeholders and users to understand their goals and needs and working with them in a collaborative and co-creative fashion
• Agile working.

Experience required:
• Significant experience of service design within either a government, health or social care setting
• Experience of GDS methods
• Experience with working with constraints and ability to identify, challenge, and adhere to them.
• Knowledge of best practices in service design.
• Confident communicator: able to persuade; negotiate; influence; network; and collaborate
• Good time management and the ability to work without supervision
• Ability to get to the heart of an issue, demonstrating expert knowledge in an applied setting

What You’ll Do
• Identify and build strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve the user experience.
• Create and improve user-centred services efficiently and to a high standard.
• Review and provide direction on the work of other service designers and user researchers
• Develop a strategic view across a range of products, focusing on the end to experience of all of our users
• Manage relationships between your team and others to ensure consistency and share good practice.
• Focus relentlessly on the user need, and ensure every aspect of product development is user-centric and evidence-based
• Develop the strategy for new or existing services to meet user needs, based on evidence gathered from a variety of existing and new sources, including first-hand lived experience data
• Work with the Head of User Centred Design Operations in team development and recruitment.
• Work with Policy, Clinical Product Owners, other team Service Designers and User Researchers to understand service requirements and integration across our services