Work on a single piece of content or on the end-to-end journey of a service to help users complete their goal. May involve the creation of, or change to, a transaction, product or single piece of content that stretches across digital and offline channels. An expectation that appropriate content is shown to a user in the right place and in the best format; starting from discovery and working closely with user researchers, service designers and interaction designers. Be responsible for creating, evaluating, updating and reviewing content at all stages of the end-to-end user journey. Need to be comfortable using evidence, data and research to make content decisions; build relationships to focus on the needs of the user and to influence stakeholders; contribute to and use the style guides and content patterns.

The successful candidate will have a valid DBS or be willing to apply for one on CV submission or when a job offer has been made and accepted. This assignment sits inside IR35.

About the Rates of Pay: The higher pay rate advertised in our job advert/s will always be the highest Ltd or Umbrella Company pay rate that the client is willing to pay up to and the lower pay rate advertised in our job advert/s will always be the highest PAYE pay rate, that the client is willing to pay up to, unless otherwise specified. If the PAYE rate is not indicated in the job advert then please contact us for confirmation of the PAYE daily pay rate.

Typical Skills:
Understand different prototyping techniques and be able to use them to visualise content in context.
Identify important stakeholders and communicate with them clearly and regularly.
Contribute to content strategies and policies, and can create content patterns or standards.
Can identify tasks that will provide insights into a problem, formulate hypotheses, gain insights from data and user research and make decisions on findings.

Design content to meet user needs and make complex language and processes easy to understand, presenting the right information in the right format for what users need.
Have robust experience of writing, editing and publishing digital content.
Understand accessibility requirements and can design content that works with common assistive technologies.

Minimum Requirement:
This is quite a wide-ranging role potentially working across a couple of squads within OPG but will encompass:

● Working on user correspondence to ensure it’s clear and accurate

● Working with agile teams on the continuous improvement of digital services

● Working with the other senior content designer to ensure content meets GDS standards

● liaising with teams across OPG to ensure guidance content on GOV.UK is accurate

Excellent content design skills and experience

Experience of working on digital services and familiarity with design pattern libraries

Prior experience working on content across channels Able to work with stakeholders