IT support experience – ITIL Service Management Foundation Qualification or equivalent experience in IT service management – Knowledge of IT support processes – Bright, enthusiastic and keen to learn – Proactive, hands-on approach, self-starter, able to take the initiative – Strong inter-personal skills and customer driven – Ability to work to SLAs in a fast paced IT environment – Highly structured, organised and meticulous approach to work, with strong analytical skills and a determined approach with an eye for detail. Concise approach to documentation with an emphasis on simplifying complex issues and improving processes – Ability to multi-task and balance this with the ability to consistently deliver solutions – Strong self-motivation

The client is looking for candidates with rail experience.

Working on various portfolio of schemes. 50% is on site and 50% office. Travel to other sites – train or vehicle provided.

Business support

ITIL qualification or foundation level
Customer service experience as customer facing role
Strong data analysis to support rail and train planning team.
Looking after and managing large amounts of data to support the TOCs (train operating companies) and to support multi-disciplinary projects

The successful candidate will have a valid DBS or be willing to apply for one on CV submission or when a job offer has been made and accepted. This assignment sits inside IR35.

About the Rates of Pay: The higher pay rate advertised in our job advert/s will always be the highest Ltd or Umbrella Company pay rate that the client is willing to pay up to and the lower pay rate advertised in our job advert/s will always be the highest PAYE pay rate, that the client is willing to pay up to, unless otherwise specified. If the PAYE rate is not indicated in the job advert then please contact us for confirmation of the PAYE daily pay rate.